Privacy

Last updated: 4 August 2026

Gosca (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Who We Are

Gosca is a technology services provider based in Bloemfontein, South Africa.
Contact details:

Phone: 076 481 4165
Email: info@gosca.co.za
Address: 52 Welgevonden, 11 Waterberg Avenue, Langenhovenpark, Bloemfontein, Free State, 9301

2. Personal Information We Collect

We may collect the following personal information:

Name and contact details (phone number, email address, physical address)
Device and service-related information (device model, issue description, service history)
Payment and billing information
Website usage data (IP address, browser type, pages visited)
Any other information you voluntarily provide when contacting us or using our services

3. How We Collect Your Information

We collect personal information when you:

Submit an enquiry or contact form
Book a service or request a quote
Make a purchase on our website
Communicate with us via phone, email, or WhatsApp
Use our website (through cookies and analytics tools)

4. Why We Process Your Personal Information

We process your personal information for the following purposes:

To provide and manage our services (repairs, tech support, CCTV installations, etc.)
To respond to enquiries and provide customer support
To process payments and issue invoices
To improve our website and services
To comply with legal and regulatory obligations
To send service-related communications

We only process personal information when we have a lawful basis to do so under POPIA.

5. Sharing of Personal Information

We do not sell your personal information. We may share it with:

Service providers who assist us in operating our business (e.g. payment processors, IT platforms)
Professional advisers where necessary
Authorities when required by law

All third parties are required to handle your information securely and in accordance with POPIA.

6. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, or unlawful processing.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax or accounting requirements).

8. Your Rights Under POPIA

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Object to the processing of your information in certain circumstances
Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies and similar technologies. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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