Last updated: 4 August 2026
At Gosca, we want you to be satisfied with your purchase or service. This policy explains how returns, refunds, and exchanges are handled in accordance with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African laws.
If a product you purchased from us is defective, of poor quality, or not suitable for its intended purpose, you have the right (within 6 months of delivery) to return it. You may choose for us to:
Repair the product
Replace the product
Refund the purchase price
This is in line with Section 56 of the Consumer Protection Act.
We may accept returns of non-defective products within 7 calendar days of purchase or delivery, provided the product is:
Unused and in its original packaging
In a resalable condition
Accompanied by proof of purchase
A restocking fee may apply in some cases. Certain items (such as opened software, personalised products, or hygienic items) may not be eligible for return if they are not defective.
If a service we provided was not performed with reasonable care and skill, you may request that we remedy the issue or receive a reasonable reduction in the price paid, in accordance with Section 54 of the CPA.
Repair Warranty:
We provide a minimum 3-month warranty on new or reconditioned parts installed during a repair, as well as the labour to install them (Section 57 of the CPA). This warranty does not cover misuse, accidental damage, or ordinary wear and tear.
To start a return or refund request:
Contact us within the relevant time period
Provide your proof of purchase (invoice or order number)
Describe the issue clearly and include photos if applicable
We will assess your request and advise you on the next steps.
Approved refunds will be processed to the original payment method where possible. Refunds may take 5–10 working days to reflect, depending on your bank or payment provider.
If the return is due to a defect or our error, we will cover the reasonable cost of return.
If the return is due to a change of mind, the customer is responsible for return shipping costs.
We reserve the right to decline returns or refunds where:
The product has been misused, damaged after delivery, or altered
Proof of purchase cannot be provided
The request falls outside the applicable time limits
The item is not eligible for return (as stated at the time of purchase)
Nothing in this policy limits or excludes your rights under the Consumer Protection Act or any other applicable South African law.
To request a return, refund, or for any questions about this policy, please contact us:
